Question 1

Do you offer 24/7 emergency plumbing services?

Accepted Answer

Yes! We provide round-the-clock emergency plumbing services across London. Whether it's a burst pipe at 3am or a boiler breakdown on Christmas Day, our Gas Safe engineers are available 24/7. Call us anytime on +44 7956 688341.

Question 2

How quickly can you respond to an emergency?

Accepted Answer

For emergencies in our core service areas (Richmond, Kingston, Twickenham, Wandsworth, Putney, and Wimbledon), we typically arrive within 30-60 minutes. Response times may vary slightly depending on traffic and current demand.

Question 3

What counts as a plumbing emergency?

Accepted Answer

Plumbing emergencies include burst pipes, major water leaks, complete loss of heating in cold weather, gas leaks (call the National Gas Emergency line 0800 111 999 first), sewage backups, and boiler breakdowns. If you're unsure, give us a call and we'll advise.

Question 4

Do you offer free quotes?

Accepted Answer

Yes, we provide free, no-obligation quotes for all planned work including boiler installations, bathroom fitting, and central heating systems. For emergency callouts, we'll give you a clear price before starting any work.

Question 5

How much does a boiler installation cost?

Accepted Answer

Boiler installation costs vary depending on the boiler type, your property size, and any additional work required. We'll provide a detailed, transparent quote after assessing your specific needs—just get in touch for a free estimate.

Question 6

Do you charge a call-out fee?

Accepted Answer

For planned appointments, there's no call-out fee - you only pay for the work done. For emergency callouts outside normal hours, a small call-out fee may apply, which we'll confirm before attending.

Question 7

Are your engineers Gas Safe registered?

Accepted Answer

Absolutely. All our engineers are Gas Safe registered, which is a legal requirement for anyone working on gas appliances in the UK. Our engineers carry their Gas Safe ID cards and you can verify their registration on the Gas Safe Register website.

Question 8

How long have you been in business?

Accepted Answer

Kaso-Mat was founded in 2009, giving us over 15 years of experience serving homes across London. We've completed thousands of jobs and built our reputation on quality workmanship and excellent customer service.

Question 9

Do you have insurance?

Accepted Answer

Yes, we carry comprehensive public liability insurance and professional indemnity insurance. This protects both you and us in the unlikely event of any issues during or after our work.

Question 10

Which areas do you cover?

Accepted Answer

We cover all of Greater London with a focus on South West and West London including Richmond, Kingston upon Thames, Twickenham, Wandsworth, Putney, Wimbledon, Ealing, Hammersmith, Fulham, and surrounding areas.

Question 11

What services do you offer?

Accepted Answer

We offer a full range of plumbing and heating services including: boiler installation and repair, central heating systems, bathroom installation, underfloor heating, Megaflo/unvented cylinders, gas safety certificates (CP12), gas appliance installation, and all general plumbing work.

Question 12

Can you install any brand of boiler?

Accepted Answer

Yes, we're qualified to install all major boiler brands including Worcester Bosch, Vaillant, Ideal, Baxi, Viessmann, Glow-worm, and more. We can advise on the best brand and model for your property and budget.

Question 13

How do I book an appointment?

Accepted Answer

You can book by calling us on +44 7956 688341, emailing info@kaso-mat.co.uk, or using the quote form on our website. We'll arrange a convenient time that works for you.

Question 14

Do you offer weekend appointments?

Accepted Answer

Yes, we offer appointments 7 days a week. Weekend and evening appointments can be arranged to fit around your schedule. For emergencies, we're available 24/7.

Question 15

How much notice do you need for an appointment?

Accepted Answer

For routine work, we typically book appointments 1-3 days in advance, though we can often accommodate same-day or next-day requests. For emergencies, of course, we come out immediately.

Frequently Asked Questions

Emergency Services

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