Frequently Asked Questions
Find answers to common questions about our plumbing and heating services. Can't find what you're looking for? Give us a call!
Emergency Services
Do you offer 24/7 emergency plumbing services?
Yes! We provide round-the-clock emergency plumbing services across London. Whether it's a burst pipe at 3am or a boiler breakdown on Christmas Day, our Gas Safe engineers are available 24/7. Call us anytime on +44 7956 688341.
How quickly can you respond to an emergency?
For emergencies in our core service areas (Richmond, Kingston, Twickenham, Wandsworth, Putney, and Wimbledon), we typically arrive within 30-60 minutes. Response times may vary slightly depending on traffic and current demand.
What counts as a plumbing emergency?
Plumbing emergencies include burst pipes, major water leaks, complete loss of heating in cold weather, gas leaks (call the National Gas Emergency line 0800 111 999 first), sewage backups, and boiler breakdowns. If you're unsure, give us a call and we'll advise.
Pricing & Quotes
Do you offer free quotes?
Yes, we provide free, no-obligation quotes for all planned work including boiler installations, bathroom fitting, and central heating systems. For emergency callouts, we'll give you a clear price before starting any work.
How much does a boiler installation cost?
Boiler installation costs typically range from £1,800 to £3,500 depending on the boiler type, your property size, and any additional work required. We'll provide a detailed, transparent quote after assessing your specific needs.
Do you charge a call-out fee?
For planned appointments, there's no call-out fee - you only pay for the work done. For emergency callouts outside normal hours, a small call-out fee may apply, which we'll confirm before attending.
Qualifications & Trust
Are your engineers Gas Safe registered?
Absolutely. All our engineers are Gas Safe registered, which is a legal requirement for anyone working on gas appliances in the UK. Our engineers carry their Gas Safe ID cards and you can verify their registration on the Gas Safe Register website.
How long have you been in business?
Kaso-Mat was founded in 2009, giving us over 15 years of experience serving homes across London. We've completed thousands of jobs and built our reputation on quality workmanship and excellent customer service.
Do you have insurance?
Yes, we carry comprehensive public liability insurance and professional indemnity insurance. This protects both you and us in the unlikely event of any issues during or after our work.
Services & Coverage
Which areas do you cover?
We cover all of Greater London with a focus on South West and West London including Richmond, Kingston upon Thames, Twickenham, Wandsworth, Putney, Wimbledon, Ealing, Hammersmith, Fulham, and surrounding areas.
What services do you offer?
We offer a full range of plumbing and heating services including: boiler installation and repair, central heating systems, bathroom installation, underfloor heating, Megaflo/unvented cylinders, gas safety certificates (CP12), gas appliance installation, and all general plumbing work.
Can you install any brand of boiler?
Yes, we're qualified to install all major boiler brands including Worcester Bosch, Vaillant, Ideal, Baxi, Viessmann, Glow-worm, and more. We can advise on the best brand and model for your property and budget.
Booking & Appointments
How do I book an appointment?
You can book by calling us on +44 7956 688341, emailing info@kaso-mat.co.uk, or using the quote form on our website. We'll arrange a convenient time that works for you.
Do you offer weekend appointments?
Yes, we offer appointments 7 days a week. Weekend and evening appointments can be arranged to fit around your schedule. For emergencies, we're available 24/7.
How much notice do you need for an appointment?
For routine work, we typically book appointments 1-3 days in advance, though we can often accommodate same-day or next-day requests. For emergencies, of course, we come out immediately.
Still Have Questions?
Our friendly team is here to help. Call us or send a message and we'll get back to you as soon as possible.
